Return & Refund Policy

At Frank’s Shop, we stand by the quality of our products and our mission. This policy governs all refund and return requests for purchases made on our site. By completing a purchase, you acknowledge and agree to these terms in full.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all product purchases. To be eligible, all of the following conditions must be met:

  • Refund requests must be submitted within thirty (30) days of the confirmed delivery date.
  • Items must be returned in unused, unworn condition in original packaging.
  • Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
  • Shipping and handling fees are non-refundable.
  • Carrier delivery confirmation constitutes proof of delivery and establishes the start of the 30-day window, even without a signature. Refund requests submitted outside the 30-day window are generally not eligible. Nothing in this policy limits any rights you may have under applicable state or federal law.

2. Non-Eligible Refund Requests

The following are generally not eligible for refunds:

  • Refund requests submitted outside the 30-day guarantee period.
  • Items that have been worn, washed, or are not in original condition.
  • Shipping and handling fees.

3. Subscriptions & Recurring Charges

3.1 Membership
Frank’s Shop membership is billed at $39.99 every 30 days, beginning 14 days after your initial order, as disclosed at checkout. The 30-day money-back guarantee applies to physical product purchases.

If you have any questions or concerns about a membership charge, please contact us at support@franks-shop.com before contacting your bank — we will assist you immediately and resolve any issue on the spot.

3.2 Automatic Renewal

YOUR MEMBERSHIP WILL AUTOMATICALLY RENEW EVERY 30 DAYS AT $39.99 UNTIL CANCELLED. BY COMPLETING YOUR PURCHASE YOU EXPRESSLY AGREE TO THESE AUTOMATIC RENEWAL TERMS AS DISCLOSED AT CHECKOUT.

3.3 Cancellation

You may cancel your Frank’s Shop membership at any time by logging into your member portal or by emailing support@franks-shop.com. No phone call required. To avoid a recurring charge, cancellation must be completed at least twenty-four (24) hours before your next scheduled billing date. You will receive a cancellation confirmation email immediately after cancelling.

California residents may cancel before their first billing date to avoid any charges.

If you have any questions about a charge on your account, contact us at support@franks-shop.com before contacting your bank — we are here to help and will resolve it immediately.

3.4 Billing Information

You are responsible for maintaining current and accurate billing information. Updates can be made through your member portal or by contacting support@franks-shop.com.

4. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us at support@franks-shop.com within forty-eight (48) hours of delivery with your order number and photos of the issue. You do not need to return the damaged item. We will send a replacement at no cost or issue a full refund at our discretion.

5. Order Cancellations

You may request cancellation of a one-time order within two (2) hours of purchase by contacting support@franks-shop.com. Once an order has been processed or shipped, it cannot be cancelled. If your order has already shipped, the standard 30-day money-back guarantee applies.

6. Lost or Undelivered Packages

If your package does not arrive within the estimated delivery timeframe, contact us at support@franks-shop.com to initiate a carrier investigation. We are not responsible for packages lost due to incorrect shipping information provided by the customer.

7. Shipping Costs

Shipping and handling fees are non-refundable in all circumstances, including approved refund requests. Return shipping costs are the customer's responsibility unless the item received was defective or incorrect, in which case Frank’s Shop will provide a prepaid return label.

8. Policy Amendments

Frank’s Shop reserves the right to update or amend this policy at any time. Changes take effect immediately upon publication on our website. Your continued use of our website or purchase of products constitutes acceptance of the then-current policy.

9. Acknowledgment of Policy

By placing an order with Frank’s Shop, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy, including all eligibility requirements and limitations.

10. Contact Information

For all refund and return inquiries:

  • Email: support@franks-shop.com

All messages received during support hours are answered within 2 hours.